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Retail Conflict Management eLearning Training

Managing conflict in a retail setting has always provided challenges, with the usual flashpoints around refunds, refusing service and shoplifting.

Staff’s attitude and communication can have a big impact in difficult situations so whilst security guards, CCTV and body cameras can help, let’s not forget about the most fundamental tool – communication skills.

With a significant rise in abuse and aggression towards staff, our eLearning course provides retail conflict training to help prevent workplace violence.

We specialise in working with the retail sector and understand the unique challenges that frontline retail workers face. Our Retail Conflict Management Course is based on our experience of working with some of the largest and most recognisable retail brands.

Developed by retail conflict management specialists and our cutting-edge designers, this eLearning course is delivered in retail-specific, bite-sized modules. Suitable for standalone learning or part of a blended approach, you may wish to start with this before enhancing learning with our live, virtual or in-person instructor-led sessions.

Contact us to learn more
Example contents from eLearning Retail Management Training course
Example contents from eLearning Retail Management Training course
Retail Conflict Management

Retail Conflict Training Outcomes

Understand how to prevent and manage conflict in a retail setting

Identify personal safety risks and the most common triggers in retail (including shoplifting, returns, refusal of service and anti-social behaviour)

Learn tried-and-tested approaches and how to apply them to unique conflict-based challenges present in all retail environments

Conduct dynamic risk assessments and make decisions under stress

Understand the impact of alcohol, drugs, mental illness and language/cultural differences when dealing with conflict

Recognise how attitude and verbal/non-verbal communication can impact a situation

Getting proactive to prevent conflict

Improve incident reporting and post-incident management

Course time: 45 minutes

Retail Conflict Course Breakdown

Starting with an introduction, we’ll present a few real-world incidents that didn’t quite go to plan. 

Our interactive quiz will test what you already know, and challenge commonly held views about conflict management in retail, before exploring the reality of life on the shop floor; from traditional flashpoints around refunds, refusal of service and shoplifting to emerging challenges such as dealing with anti social behaviour/groups and how to manage conflict when alcohol, drugs, mental illness or languages/cultural differences may be a factor.

We’ll conclude with another knowledge check and a closing message.

Example contents from eLearning Retail Management Training course

Ready to invest in the personal safety of your people?

We’d love to find out more about you and your organisation, and how we can help. 

Contact us to discuss your training needs.

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Retail Conflict Management eLearning Training

Managing conflict in a retail setting has always provided challenges, with the usual flashpoints around refunds, refusing service and shoplifting.

Staff’s attitude and communication can have a big impact in difficult situations so whilst security guards, CCTV and body cameras can help, let’s not forget about the most fundamental tool – communication skills.

With a significant rise in abuse and aggression towards staff, our eLearning course provides retail conflict training to help prevent workplace violence.

We specialise in working with the retail sector and understand the unique challenges that frontline retail workers face. Our Retail Conflict Management Course is based on our experience of working with some of the largest and most recognisable retail brands.

Developed by retail conflict management specialists and our cutting-edge designers, this eLearning course is delivered in retail-specific, bite-sized modules. Suitable for standalone learning or part of a blended approach, you may wish to start with this before enhancing learning with our live, virtual or in-person instructor-led sessions.

Contact us to learn more
Example contents from eLearning Retail Management Training course