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Terms and Conditions's the legal speak.


  1. These terms 
  2. What these terms cover. These are the terms and conditions on which we supply our online training courses (Courses) to you via our website ( (Site) 
  1. Why you should read them. Please read these terms carefully before you submit your order for any Courses to us. These terms tell you who we are, how we will provide our Courses to you, how you and other important information.   Before order a Course, you will be asked to agree to these Terms and Conditions.  If you refuse to agree to any of these Terms and Conditions, you will not be able to book any Courses from our Site. 
  2. Information about us and how to contact us 
  1. Who we are. We are Oakwood Training & Consultancy Limited a company registered in England and Wales (Oakwoodwe, us). Our company registration number is 10596512 and our registered office is at The Manor, Main Street, Tur Langton, Leicester, LE8 0PJ. Our registered VAT number is 241224157. 
  1. How to contact us. You can contact us by emailing us at 
  1. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order 
  2. Our Courses 
  1. The copyright and all other intellectual property rights in our Courses, including their content and all associated materials, is owned solely by us and you may not copy or reproduce any part of them unless you have obtained a licence in writing from us. 
  1. We only supply Courses for your personal use and you agree not to use them or permit them to be used for any resale purposes. 
  1. You agree that you will not attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, transmit or distribute all or any portion of a Course in any form or media or by any means. 
  1. You may not use our logo or trademark on any documentation without our written permission. 
  2. How we may use your personal information 
  1. We will only use your personal information in accordance with our Privacy Policy. 
  1. Our contract with you 
  1. How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.  
  1. If we cannot accept your order. If we are unable to accept your order (for example because that Course is no longer available or because of an error in the price on our Site), we will inform you of this by email and will not process your order any further/charge you for the CourseIf the Course has already been paid for, we will refund you the full amount as soon as practicable.  
  1. Our rights to make changes 
  1. We review and may modify these Terms and Conditions from time to time.  Every time you order a Course from us, the Terms and Conditions in effect at the time of your order will be the ones applicable to the contract between us. 
  1. We reserve the right to change the content of Courses to reflect changes in regulatory requirements and relevant laws.   
  1. Delivery 

7.1Our Courses are delivered electronically and login details for access will be provided in the confirmation email once we have accepted your order.  Delivery of an order shall be completed when we provide you with login details to the email address you gave us in the course of placing the order.   

  1. We are not responsible for delays outside our controlOccasionally delivery to you may be affected by matters outside our control.  If the delivery of a Course is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.  
  2. Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to: 
  3. deal with technical problems or make minor technical changes; or 
  1. update the product to reflect changes in relevant laws and regulatory requirements. 

We do not guarantee that the delivery of the Course will be uninterrupted and you acknowledge that the delivery of the Course may be subject to delays and other problems inherent in the use of communications facilities.  We will not be liable for any such delays.   

  1. Price and payment 
  1. Where to find the price for the product. The price of the Courses (which includes VAT) will be the price quoted on our Site at the time you placed your order. We take all reasonable care to ensure that the price of Courses is correct on our Site. However please see paragraph 8.3 for what happens if we discover an error in the price of the Course(s) you ordered 
  1. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect. 
  1. What happens if we got the price wrong. It is always possible that, despite our best efforts, a Course may be incorrectly priced on our SiteIf we find an error in the price of the Course(s) you have ordered we will contact you to advise you of this error and provide you with the option of continuing to purchase the Course at the correct price or cancelling your order.  We will not process your order until we have your instructions.  If we are unable to contact you using the contact details you have provided during the order process, we will treat the order as cancelled and notify you in writing.  Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Course(s) to you at the incorrect (lower) price. 
  1. When you must pay and how you must pay. We accept payment with Visa and Debit, Mastercard and American Express. When you must pay depends on what product you are buying.  You must pay for the Course(s) before you download them.  We will not charge you until we provide you with login details for the Course(s) you order from us. 
  1. Our responsibility for loss or damage suffered by you 
  1. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights under the Consumer Protection Act 1987 and/or the Consumer Rights Act 2015 (including with regard to digital content corresponding with description, fitness for purpose and being of satisfactory quality). 
  1. Subject to paragraph 9.1, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with these Terms and Conditions for: 
  1. any loss of profits, sales, business, or revenue; 
  1. loss or corruption of data, information or software; 
  1. loss of business opportunity; 
  1. loss of anticipated savings; 
  1. loss of goodwill; or 
  1. any indirect or consequential loss. 
  1. Subject to clause 9.1, our total liability to you in respect of all losses arising under or in connection with the Agreement, whether in Agreement, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Courses save to the extent that cover is provided under our professional liability insurance. 
  1. Except as expressly stated in these Terms and Conditions, we do not give any representation, warranties or undertakings in relation to Courses. In particular, we will not be responsible for ensuring that a Course is suitable for your purposes. 
  1. Events outside our control 
  1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions that is caused by an event outside our control. Events outside our control include the events set out below in paragraph 10.2. 
  1. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lockouts or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or third party online cloud computing platforms. 
  1. If an event outside our control takes place that affects the performance of our obligations to you: 
  1. we will contact you as soon as reasonably possible to notify you; and 
  1. our obligations will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our control. Where the event outside our control affects our delivery of Courses to you, we will arrange a new delivery date with you after the event outside our control is over. 
  1. You may cancel an order affected by an event outside our control which has continued for more than 30 days. To cancel please contact us. 
  1. Exercising your right to change your mind (Consumer Contracts Regulations 2013)You have a legal right to cancel an agreement under the Consumer Contracts Regulations 2013 during the period of 14 days after the date you receive a confirmation email from us. This means that during this period, if you change your mind or decide for any reason that you do not want a Course, you can advise us of your decision to cancel the agreement and receive a refund.  However, you do not have a right to change your mind in respect of your purchase after you have started to download or stream a Course. 
  1. To cancel an agreement in accordance with your legal right to do as, you just need to tell us that you have decided to cancel by emailing us at You will need to provide us with full details of your order to allow us to confirm the details.  Your cancellation will take effect from the date on which receive your email. 
  1. If there is a problem with a Course 
  1. How to tell us about problems. If you have any questions or complaints about a Course, please contact us by email at 
  1. If Course is defective or not as described, we will usually provide you as soon as practicable with a refund of the price of the Course in full (via the method you used to pay us).   
  1. Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights. 
  1. Other important terms 
  1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation but this will not affect your rights or our obligations set out under these Terms and Conditions. 
  1. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. 
  1. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. 
  1. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.  
  1. Which laws apply to this contract and where you may bring legal proceedingsAny dispute or claim arising out of these Terms and Conditions or in connection with it or its subject matter or formation (including disputes or claims arising outside the ambit of this agreement) shall be governed by and construed in accordance with the law of England and Wales.  We irrevocably agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim which arises out of or in connection with these Terms and Conditions or their subject matter or formation (including disputes or claims arising outside the ambit of this agreement).