Case study
Lloyds Banking Group
Lloyds Banking Group are the UK’s largest retail and commercial financial services provider. Since partnering with them in 2018, we have supported with conflict management and de-escalation training, along with bespoke mental health, resilience and wellbeing programmes.
What we did
Mental Health
Mental Health, Resilience and Wellbeing training for customer-facing managers and employees
Personal Safety
Tailored conflict management, de-escalation and personal safety courses to build skills and confidence when dealing with aggression or violence
Bespoke Programmes
Customised in-person sessions tailored to Lloyds Banking Group’s specific needs for their different teams
Top Down Approach
We developed and delivered training for senior leaders and managers
We have been supporting University of Leicester since 2019.
Embedding mental health and wellbeing support
Bespoke programme’s tailored to Lloyds Banking Group’s specific needs, including how stress, change and mindset affect resilience, wellbeing and performance
Building confidence in high-pressure situations
Tailored conflict management, de-escalation and personal safety courses to build skills and confidence in frontline teams when dealing with violent or aggressive customers
Practical training for real-world situations
In-person training sessions have helped develop key skills in handling difficult situations, supporting teams after incidents, and preventing burnout. These were supported by additional online resources for continued learning.
Through our partnership, Lloyds Banking Group customer facing teams are now better equipped to manage incidents, build resilience, and create a safer, more supportive work environment.
What the client said
"We were looking for a partner, who had a positive approach to Mental Health & Wellbeing. Someone who could convey the message in an engaging way while still being laser sharp about the seriousness of taking care of your own wellbeing. It was important to select a Programme, which could embrace our Colgate Culture and at the same time tap straight into various local cultures and allow each individual to feel invited and listen to.
The Programme has been a great success with incredible high participation on both the virtual instructor-led sessions and the eLearning modules. What we particularly love is the bite-sized, fun and interactive way the eLearning is constructed with a great variety to keep the learner hooked.
The equal and unpretentious dialogue Oakwood masters creates psychological safety and opens up for dialogue, vulnerability - and the opportunity to proactively take responsibility"
Susanne Vang
Talent Acquisition & Learning Manager - Northern Europe, Colgate-Palmolive Company
"We were looking for a partner, who had a positive approach to Mental Health & Wellbeing. Someone who could convey the message in an engaging way while still being laser sharp about the seriousness of taking care of your own wellbeing. It was important to select a Programme, which could embrace our Colgate Culture and at the same time tap straight into various local cultures and allow each individual to feel invited and listen to.
The Programme has been a great success with incredible high participation on both the virtual instructor-led sessions and the eLearning modules. What we particularly love is the bite-sized, fun and interactive way the eLearning is constructed with a great variety to keep the learner hooked.
The equal and unpretentious dialogue Oakwood masters creates psychological safety and opens up for dialogue, vulnerability - and the opportunity to proactively take responsibility"
Susanne Vang
Talent Acquisition & Learning Manager - Northern Europe, Colgate-Palmolive Company
Oakwood's approach to Mental Health training was perfectly pitched for a senior team. The training was engaging, accessible, informative, important and mind-broadening. We came away with a much clearer picture of how mental health issues affect people at work.
Lord Simon Wolfson
CEO, Next
Oakwood's approach to Mental Health training was perfectly pitched for a senior team. The training was engaging, accessible, informative, important and mind-broadening. We came away with a much clearer picture of how mental health issues affect people at work.
Lord Simon Wolfson
CEO, Next
Oakwood's approach to Mental Health training was perfectly pitched for a senior team. The training was engaging, accessible, informative, important and mind-broadening. We came away with a much clearer picture of how mental health issues affect people at work.
Lord Simon Wolfson
CEO, Next
"We were looking for a partner, who had a positive approach to Mental Health & Wellbeing. Someone who could convey the message in an engaging way while still being laser sharp about the seriousness of taking care of your own wellbeing. It was important to select a Programme, which could embrace our Colgate Culture and at the same time tap straight into various local cultures and allow each individual to feel invited and listen to.
The Programme has been a great success with incredible high participation on both the virtual instructor-led sessions and the eLearning modules. What we particularly love is the bite-sized, fun and interactive way the eLearning is constructed with a great variety to keep the learner hooked.
The equal and unpretentious dialogue Oakwood masters creates psychological safety and opens up for dialogue, vulnerability - and the opportunity to proactively take responsibility"