Case study
Boparan Restaurant Group
We are delighted to be supporting Boparan Restaurant Group, delivering Conflict Resolution, Preventing Violence and Resilience training to their frontline teams.
In partnership with AON and A.C.T National
What we did
Mental Health
Mental Health, Resilience and Wellbeing training for managers.
Personal Safety
Tailored conflict management, de-escalation and preventing violence courses to build skills and confidence when dealing with aggression or violence.
Bespoke Programmes
Custom in-person courses tailored to Boparan Restaurant Group’s specific needs for their different teams.
Face-to-Face Courses
Delivered to Store Managers with supporting online resources.
Building confidence in high-pressure situations
Tailored conflict management, de-escalation and preventing violence courses to build skills and confidence in frontline teams when dealing with violent or aggressive customers.
Practical training for real-world situations
In-person training sessions have helped develop key skills in handling difficult situations and building personal and team resilience. These were supported by additional online resources for continued learning.
What the client said
"The trainers were both excellent. Most importantly, they possessed real life experiences which was very useful to the training."
Course Delegate
July 2026, Boparan Restaurant Group
"A very informative course which helped build confidence. I would recommend this training to others."
Course Delegate
July 2026, Boparan Restaurant Group
"All of it was most interesting, important content for our industry and the trainers were excellent."
Course Delegate
July 2026, Boparan Restaurant Group
"Really engaging content and delivery. An excellent job guys, thank you!"
