Conflict Management & De-Escalation Courses
Lone Working & Personal Safety Training
Lone working does not always mean a higher risk of violence, but it does make workers more vulnerable. With courses tailored to your organisation, we ensure your people have the tools and confidence to minimise these risks.
Lone Working & Personal Safety Courses
We take the time to understand the specific threats and risks your lone workers face to ensure our training relevant and meaningful, and connects with your people.
In this lone working training, we focus on dynamically assessing risks and identifying personal safety threats. Whether it’s travelling alone or conducting home visits, we offer practical advice to keep individuals safe. We cover situational awareness, maintaining a proactive mindset, and making sound decisions under stress. Plus, we explore how attitude and communication style can impact a situation.
Your lone workers will learn how to effectively diffuse and de-escalate conflicts, not only through immediate de-escalation strategies, but also through good interpersonal skills: clear communication, active listening, emotional intelligence, and conflict resolution. We can optionally provide techniques for disengagement, breakaway, and self defence, ensuring they feel confident and prepared.
Flexible delivery and content
We tailor training to your specific goals and can integrate your Lone Worker and Personal Safety policies and procedures to ensure people get the very best learning experience.
Our team of global instructors ensure that local languages, cultural differences, perspective, legislation and resources are reflected in every one of our Programmes. We can include a blended learning approach of eLearning, live instructor-led workshops and additional online resources – whatever approach best suits your people. By completing this training, they’ll have actionable skills to stay safe and manage challenging situations with confidence.
Example Course for Managers or Employees
Here is an example of a half-day in-person instructor-led Lone Working & Personal Safety course. Your input would be most welcome to make it truly meaningful and bespoke to your organisation.
Explore our full range of conflict management and de-escalation courses to find the right solution for your organisation.
Identifying personal safety risks when working alone and what to do about them
How to dynamically risk assess situations (warning or danger signs and proxemics)
Understanding the impact of attitude and communication (verbal and non verbal)
Situational awareness, mindset and decision making under stress
Effective listening and communication skills
How to travel and carry out home visits safely alone
How to effectively diffuse and de-escalate conflict
The impact of drink, drugs and mental ill-health when managing conflict
What the law says for lone workers
Incident reporting, debriefing and post-incident management
Building personal resilience and looking after your mental health
IF REQUIRED: Understanding the law where you work relating to: health and safety, human rights, self-defence and using force (as an absolute last resort)
IF REQUIRED: Disengagement, Breakaway and Self Defence techniques
Clients we get results for
Some of the fantastic people we're working with
— Latest projects
Selected case studies
A Wellbeing Partnership
Hear from our clients
"Since 2018, Oakwood has worked with us to deliver a wide range of highly effective training programmes that have made a lasting impact on our colleagues. From supporting the safety and wellbeing of lone field workers to equipping frontline teams with the skills to build resilience and manage challenging conversations, every session is thoughtfully designed, engaging, and tailored to the needs of our people.
What sets Oakwood apart is their ability to combine deep expertise with genuine authenticity. Drawing on a wealth of personal experience, they bring practical, relatable advice that resonates with colleagues and can be applied immediately in real-life situations. Their delivery style is consistently engaging and inclusive, creating an environment where people feel comfortable to participate, reflect, and learn.
Feedback from colleagues is overwhelmingly positive. Participants frequently describe feeling seen, understood, and empowered, leaving sessions with greater confidence, new perspectives, and practical tools to support both their professional and personal wellbeing."
Harriet Fitton
Operations Manager Wealth & Insurance, Lloyds Banking Group
“ We’ve been incredibly pleased to work with the team at Oakwood Trainings since 2018 to support a wide range of our health, safety, and wellbeing initiatives.
Oakwood’s expertise has been invaluable in helping us build awareness, confidence and capability across our workforce. We look forward to continuing our partnership and further strengthening these vital areas together. ”
Haydn Hobbs
Health and Safety Manager
"Oakwood have now delivered excellent sessions to our Roadshow and Hub teams. The company were extremely professional and tailored the training to meet our needs, something that not all training providers will do. The Trainers are extremely engaging and informed, using their expertise to bring the sessions to life. Courses were delivered in an interesting and interactive way, receiving very positive feedback from all who attended. They have provided excellent resources post training and we are all implementing the learning from the day. Thank you to Oakwood for your excellent training"
Lesley Green
Cancer Awareness Nurse Manager
"I’ve worked with Terry and Team Oakwood on multiple projects. It’s a sad fact that the violence and aggression is on the rise in the retail sector and AS Watson wanted to be proactive and give our colleagues the knowledge and tools to defuse a potentially intense situation that could put our teams, colleagues or visitors at risk.
The feedback’s been incredible, fun and engaging. Our retail colleagues are telling us it helps to build their confidence. I highly recommend Team Oakwood – An innovative training provider that works towards tailoring their solution to your business."
Claire Reeves
People Development Content & Design Manager, AS Watson Group
Post-Training Support
Meaningful change doesn’t happen as a result of one session. On completion of the live training, your people will receive free additional practical resources to enhance their learning and share with their teams.
We also offer a range of additional options that can be blended into an optional package of post-training support.
Practical Resources: We will share free bite sized videos, ‘activations’, downloads and more.
'Upskill' Sessions: A chance for individuals and teams to join our interactive live sessions and webinars to enhance their skillset and deepen their understanding of vital topics.
'Get Togethers': Connect, share strategies, and review progress in an informal virtual setting. Led by a member of the Oakwood team, this is a chance learn from one another, boost motivation and encourage proactive steps.
Reflective Practice: A chance for individuals and teams to connect with an Oakwood trainer after a period of implementing their learning to reflect on their experience.
Wellbeing Support Calls: Access confidential, non-judgmental support for self-care and resilience from one of our experienced team members.
Ongoing Support: Create a tailored post-training Programmeme, including 'Upskill' sessions and virtual 'Get Togethers', to support your newly trained mental health first aiders, allies, champions and ambassadors.
Ready to invest in the safety and wellbeing of your team?
We’d love to find out more about you and your organisation, and how we can help.
Contact us to discuss your training needs.