Conflict Management & De-Escalation Courses
Dealing with Violence & Aggression
Nobody should face threats or assaults at work; it's a grave risk to both personal safety and mental wellbeing. In this specialised training course we address this critical issue head-on, providing your team with tailored strategies to effectively manage and mitigate violence and aggression in the workplace.
Training for Dealing with Violence & Aggression
In today's workplace, dealing with customer confrontation, aggression, and even violence has unfortunately become a routine aspect of many jobs. It's crucial to provide managers and employees with the proper tools and training to thrive in these challenging circumstances.
By equipping your team with the skills to effectively manage workplace conflict and situations of abuse, violence, or aggression, you can empower them to not only safeguard their wellbeing but also make better decisions under stress. Our holistic training package uniquely connects the dots between conflict resolution and overall wellbeing, ensuring that your people are prepared to handle whatever comes their way while maintaining their mental and emotional health.
Flexible delivery and content
At Oakwood, we understand that one size does not fit all when it comes to training your team. That's why we offer flexible options tailored to your unique needs, whether it's the duration, content, or delivery method.
We take the time to thoroughly understand the specific threats and risks your people face, ensuring our interactive and engaging training sessions are built around what truly matters to your organisation.
Our approach can include a mix of eLearning, live instructor-led workshops, and additional online resources, creating a blended learning experience that resonates with your teams and enhances their learning outcomes. With Oakwood, your training is not just another box to tick — it’s a meaningful, relevant, and impactful investment in your team’s future.
Example Course for Retail Workers
Here is an example of a 1 day in-person Dealing with Violence & Aggression course that we’ve tailored for the retail sector. This can be adapted for other sectors and your input would be most welcome to make it truly meaningful and bespoke to your organisation.
We specialise in working with the retail sector and understand the unique challenges that frontline retail workers face. Our Programmemes are rooted in the real world, based on our experience of working with some of the largest and most recognisable retail brands.
Getting proactive to prevent conflict
Identifying personal safety risks, the most common triggers in retail (shoplifting, returns, refusal of service etc), and what to do about them
Dealing with violence and aggression in the workplace
Decision making under stress
How to dynamically risk assess situations (warning or danger signs and proxemics)
The impact of drink, drugs and mental ill-health when managing conflict
How to effectively diffuse and de-escalate conflict
Understanding the impact of attitude, communication (verbal and non verbal)
Staying safe when working alone
Understanding the law where you work relating to: health and safety, human rights, self-defence and using force (as an absolute last resort)
Disengagement and breakaway techniques
Incident reporting, debriefing and post-incident management
Building personal and team resilience
Clients we get results for
Some of the fantastic people we're working with
— Latest projects
Selected case studies
Post-Training Support
Meaningful change doesn’t happen as a result of one session. On completion of the live training, your people will receive free additional practical resources to enhance their learning and share with their teams.
We also offer a range of additional options that can be blended into an optional package of post-training support.
Practical Resources: We will share free bite sized videos, ‘activations’, downloads and more.
'Upskill' Sessions: A chance for individuals and teams to join our interactive live sessions and webinars to enhance their skillset and deepen their understanding of vital topics.
'Get Togethers': Connect, share strategies, and review progress in an informal virtual setting. Led by a member of the Oakwood team, this is a chance learn from one another, boost motivation and encourage proactive steps.
Reflective Practice: A chance for individuals and teams to connect with an Oakwood trainer after a period of implementing their learning to reflect on their experience.
Wellbeing Support Calls: Access confidential, non-judgmental support for self-care and resilience from one of our experienced team members.
Ongoing Support: Create a tailored post-training Programmeme, including 'Upskill' sessions and virtual 'Get Togethers', to support your newly trained mental health first aiders, allies, champions and ambassadors.
Ready to invest in the safety and wellbeing of your team?
We’d love to find out more about you and your organisation, and how we can help.
Contact us to discuss your training needs.