CONFLICT MANAGEMENT & DE-ESCALATION COURSES
Conflict Management & Communication Skills Training
Our comprehensive programmes are designed to equip your people with the tools they need to handle workplace disputes confidently. Through engaging modules and practical exercises, participants will learn proven strategies for resolving conflicts and fostering positive interactions.
Joining the dots between conflict and wellbeing
Navigating workplace conflicts can be tricky at best and unsafe at worst, with even isolated incidents creating a wide-reaching ripple effect on overall wellbeing and performance.
Understanding that dealing with conflict directly impacts our wellbeing—and vice versa—makes a holistic approach essential. Our bespoke conflict management and communication skills courses bridge this gap, offering holistic training that joins the dots between conflict and wellbeing.
Our bespoke conflict management and communication skills courses are designed to give individuals and teams the skills and tools necessary to handle difficult conversations and situations with confidence. By equipping individuals and teams with the tools and confidence to handle difficult conversations, we ensure that everyone learns how their attitude and communication style can significantly influence outcomes.
Flexible delivery and content
Transform the way your team navigates conflict and communication with our bespoke training programmes. Whether you prefer virtual sessions, online modules, or live in-person workshops, we offer flexible learning options tailored to your unique needs.
Our expert instructors integrate your brand values and organisational culture into every session, ensuring a seamless fit. From course content to delivery methods, every aspect can be customised, including the duration and integration of your policies and procedures. This ensures a premium learning experience that reflects local languages, cultural nuances, and relevant legislation.
Example Course for Managers or Employees
Here is an example of a half-day in-person or live virtual instructor-led Conflict Management & Communication Skills course. Your input would be most welcome to make it truly meaningful and bespoke to your organisation.
Understanding how our attitude and communication style can affect situations
Effective listening and communication skills
Dealing with difficult customers both face to face and over phone
How an understanding of verbal and non-verbal communication can keep us safer (including warning/danger signs and proxemics)
Getting proactive to prevent conflict
Dynamic risk assessment
Identifying personal safety risks and what to do about them
Decision making under stress
The impact of drink, drugs and mental ill-health when managing conflict
How to effectively diffuse and de-escalate conflict
Building personal and team resilience
Clients we get results for
Some of the fantastic people we're working with
— Latest projects
Selected case studies
Post-Training Support
Meaningful change doesn’t happen as a result of one session. On completion of the live training, your people will receive free additional practical resources to enhance their learning and share with their teams.
We also offer a range of additional options that can be blended into an optional package of post-training support.
Practical Resources: We will share free bite sized videos, ‘activations’, downloads and more.
'Upskill' Sessions: A chance for individuals and teams to join our interactive live sessions and webinars to enhance their skillset and deepen their understanding of vital topics.
'Get Togethers': Connect, share strategies, and review progress in an informal virtual setting. Led by a member of the Oakwood team, this is a chance learn from one another, boost motivation and encourage proactive steps.
Reflective Practice: A chance for individuals and teams to connect with an Oakwood trainer after a period of implementing their learning to reflect on their experience.
Wellbeing Support Calls: Access confidential, non-judgmental support for self-care and resilience from one of our experienced team members.
Ongoing Support: Create a tailored post-training programme, including 'Upskill' sessions and virtual 'Get Togethers', to support your newly trained mental health first aiders, allies, champions and ambassadors.
Ready to invest in the safety and wellbeing of your team?
We’d love to find out more about you and your organisation, and how we can help.
Contact us to discuss your training needs.