Conflict Management & De-Escalation Training
Conflict Management & De-Escalation Courses
In-person, live virtual, and online conflict management training
Navigating workplace conflicts can be tricky at best, and unsafe at worst, with even isolated incidents creating a wide-reaching ripple effect on the overall wellbeing and performance of your people. With this in mind, we design our bespoke conflict management courses to give individuals and teams the skills and tools necessary to handle difficult conversations and situations with confidence. This includes not only immediate de-escalation strategies, but also the interpersonal skills that create lasting change: clear communication, active listening, emotional intelligence, and conflict resolution.
Our virtual, online, and live in-person conflict management, de-escalation and personal safety training programmes champion your brand values and fit seamlessly into your organisation’s culture. We tailor training to your specific goals and can integrate your policies and procedures to ensure people get the very best learning experience. Our team of global instructors ensure that local languages, cultural differences, perspective, legislation and resources are reflected in every one of our programmes.
"Train the Trainer" Programmes
Building stronger, more resilient teams, together
Our “Train the Trainer” programmes equip your people with the knowledge, skills, and confidence they need to deliver impactful in-house training sessions on the subjects of listening and communication, conflict resolution, emotional intelligence, de-escalation, personal safety, resilience, and workplace wellbeing.
We work closely with you to create bespoke in-house training programmes exclusively for your business, giving you the tools to upskill existing and future team members. By investing in your people and fostering a culture of continuous learning and support, you’ll enhance employee wellbeing, resilience and safety, and drive success long into the future.
Create a safe, happy and productive workplace
We combine initial training with ongoing support to give your people the tools they need to create a positive, resilient workplace. Our conflict management and personal safety programmes don’t just help teams navigate challenges, they strengthen communication, influence, and coaching skills so disputes are resolved earlier, trust is maintained, and stronger teams can flourish.
Preventing Conflict & Managing Risk: Recognise personal safety risks, understand common conflict triggers, and learn proactive conflict prevention techniques - with a focus on active listening and clear, respectful dialogue.
Communication Skills: understanding how our attitude and verbal/non-verbal communication style can influence situations.
Diffusing Conflict: techniques for effectively diffusing and de-escalating violence, aggression, and conflict in the workplace whilst maintaining positive relationships.
Working Under Pressure: Making decisions under stress and dynamically risk assessing situations.
Conflict Resolution: Practical tools to reach fair, constructive outcomes that benefit all parties.
Emotional Intelligence: Recognising and managing emotions in yourself and others to stay calm and empathetic.
Influence & Coaching Skills : Guiding colleagues towards positive action and strengthening long-term workplace relationships.
Substances & Conflict: The impact of drink, drugs and mental ill-health when managing conflict.
Lone Working: Staying safe whilst working alone.
Self-Care Strategies: Discover techniques to manage stress, build resilience, and prevent conflict.
Incident Management: Learn how to effectively report and debrief post-incident, and provide ongoing support to the people involved.
Managing Traumatic Events: Best practice in managing traumatic workplace incidents, such as abuse, assaults or sudden death.
A Wellbeing Partnership
Hear from our clients
"I’ve worked with Terry and Team Oakwood on multiple projects. It’s a sad fact that the violence and aggression is on the rise in the retail sector and AS Watson wanted to be proactive and give our colleagues the knowledge and tools to defuse a potentially intense situation that could put our teams, colleagues or visitors at risk.
The feedback’s been incredible, fun and engaging. Our retail colleagues are telling us it helps to build their confidence. I highly recommend Team Oakwood – An innovative training provider that works towards tailoring their solution to your business."
Claire Reeves
People Development Content & Design Manager, AS Watson Group
Oakwood are incredibly customer focussed; taking the time to really understand the different levels of support we need and developing bespoke Programmes for us. Oakwood has partnered us in rolling out numerous mental health and personal safety Programmes and they are also helping us with some bespoke support for lone workers at night.
Geoff Speed
Head of Talent Development, Marie Curie
"Oakwood have now delivered excellent sessions to our Roadshow and Hub teams. The company were extremely professional and tailored the training to meet our needs, something that not all training providers will do. The Trainers are extremely engaging and informed, using their expertise to bring the sessions to life. Courses were delivered in an interesting and interactive way, receiving very positive feedback from all who attended. They have provided excellent resources post training and we are all implementing the learning from the day. Thank you to Oakwood for your excellent training"
Lesley Green
Cancer Awareness Nurse Manager
Conflict Management & De-Escalation Courses
All our personal safety, conflict management and de-escalation training programmes are customised to the needs of your organisation, with modules, topics and delivery styles that can be blended to suit your desired learning outcomes. Here are just some of the courses we can offer to help you deal with violence and aggression in the workplace:
Post-Training Support
Meaningful change doesn’t happen as a result of one session. On completion of the live training, your people will receive free additional practical resources to enhance their learning and share with their teams.
We also offer a range of additional and customisable options that can be blended into an optional package of post-training support.
Practical Resources We will share free bite sized videos, ‘activations’, downloads and more.
'Upskill' Sessions: A chance for individuals and teams to join our interactive live sessions and webinars to enhance their skill set and deepen their understanding of vital topics.
'Get Togethers': Connect, share strategies, and review progress in an informal virtual setting. Led by a member of the Oakwood team, this is a chance learn from one another, boost motivation and encourage proactive steps.
Reflective Practice: A chance for individuals and teams to connect with an Oakwood trainer after a period of implementing their learning to reflect on their experience.
Wellbeing Support Calls: Access confidential, non-judgmental support for self-care and resilience from one of our experienced team members.
Ready to invest in the mental wellbeing of your team?
We’d love to find out more about you and your organisation, and how we can help.
Contact us to discuss your personal safety training needs.
Here’s a taster of what our training tries to achieve
De-Escalating & Managing Conflict
Are your teams equipped with the skills and behaviours required to diffuse and manage conflict in the workplace?
MoreWorkplace Wellbeing For Managers
Do your managers know how to build personal and team resilience? Do the understand the link between performance and wellbeing?
MoreHolistic Approach To Wellbeing In The Workplace
How do you and your teams handle mental health support or are the really difficult conversations avoided?
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The training was engaging, accessible, informative, important and mind-broadening. We came away with a much clearer picture of how mental health issues affect people at work. The training helped to dispel the stigma and fear of mental health - giving delegates the confidence to recognise some of the symptoms and a desire to do what we can to help people through periods of mental ill-health.
Lord Simon Wolfson
CEO, Next
Oakwood's approach is highly professional and bespoke. The training I attended with them, along with the top 25 senior leaders at Barnardo's was one of the most profound learning experiences I have had in a while. High quality, fast paced, deep, challenging, thought provoking and humorous. Brilliant!
Javed Khan
CEO, Barnados
The session was a great opportunity to reflect on how and why we should always talk about Mental Health, and how we can support one another.
Nick Mackenzie
CEO, Greene King
I’ve worked with the Oakwood team on multiple projects. It’s a sad fact that violence and aggression is on the rise in the retail sector and AS Watson wanted to be proactive and give our colleagues the knowledge and tools to diffuse a potentially intense situation that could put our teams, colleagues, or visitors at risk.
Claire Reeves
People Development Content & Design Manager, Superdrug / AS Watson Group
Oakwood have completed many sessions for us since engaging with them in 2019. All course delegates praise the trainers for their professionalism, experience, and informative style; making the course easy to digest and changing their outlook on mental health. They have commenced some conflict management training, which we know will be delivered to the same standard.
Tommy Kelly
Group Health and Safety Manager, Matalan
The Oakwood team offer amazing support and guidance when needed. Oakwood were the expert friend that helped us springboard to where we are today, introducing wellbeing champions, Mental Health awareness modules, resilience content and listening groups. We have seen much stronger engagement in wellbeing content specifically and expect that to continue to grow.
Chris Britton
Head of Learning and Development, Carpetright
We were seeking a training partner with experience in delivering services to large complex retailers and one able to deliver the right level of impact across our workforce. We see great potential in using Oakwood’s services to enhance the wellbeing and care of our colleagues; making them feel more confident and able to raise issues they have in the workplace.
