We have been working with Halfords since 2018, helping to look after both the mental health and personal safety of their colleagues

What we did...

Mental health first aid

We trained mental health first aiders in the distribution centre to provide initial support to those in need.

Personal safety

We created a tailored personal safety and conflict management course to meet the specific needs of this unique retail environment. 

train the trainer

We used that tailored course as a foundation and then trained Halfords' internal trainers how to deliver it.

Mental Health First Aiders

We are delighted to be supporting Halfords' wellbeing programme by training cohorts of Mental Health First Aiders.  A work in progress! 

Personal safety

As in most retail environments, frontline staff are all too often in the firing line. They come face to face with angry or aggressive customers in handling refunds, refusing service and preventing shop theft. 

Halfords also provide fitting services which can mean staff work alone and out of close contact with colleagues. We developed a tailored course, to provide the skills needed to help manage unpredicatable, potentially volatile situations. 

Train the Trainer

Sharing key messages with a workforce so large and geographically dispersed is a challenge. To get round this we developed a tailored course for role out to all staff, and then trained a team of managers how to deliver the course.


CEO, Next

Terry was an excellent trainer and we came away with a much clearer picture of how mental health issues affect people at work. The training was engaging, accessible, informative, important and mind-broadening. Most of all, the training helped to dispel the stigma and fear of mental health - giving delegates the confidence to recognise some of the symptoms and a desire to do what we can to help people through periods of mental ill-health.

Lord Simon Wolfson CEO, Next

Head of Health, Safety and Wellbeing, Next

Oakwood have helped Next to embark upon their journey to improve the way those who experience mental ill-health are recognised, heard and helped. From the development of corporate objectives and a Mental Wellbeing Charter to the creation and delivery of a comprehensive training programme and procedures, Oakwood have been incredibly supportive at every stage.

Andy Latham Head of Health, Safety and Wellbeing, Next

Health, Safety and Wellbeing Advisor, Next

Terry and Oakwood have been working closely with us at Next over the last year to assist in the development of our Mental Health programme. They have delivered senior management Mental Health awareness training and have also worked with some key personnel within Next to develop their knowledge, confidence and delivery in the subject of Mental Health creating our own in house training resource.

Terry is so approachable and personable. He has been incredibly supportive to our team and has help us to set up a great platform on which to build.

Claire Kershaw Health, Safety and Wellbeing Advisor, Next

CEO, Halfords

Halfords is a large diverse organisation with multiple locations so when looking for a training partner, we needed an organisation that has experience in delivering services to large complex retailers. We needed to be confident that the services would deliver the right level of impact across our workforce. Halfords prides itself in prioritising colleague care and given the challenges of the past 15 months, we are stepping up activity to fine-tune our Mental Health strategy. We look forward to working in partnership with Terry and the team at Oakwood Training going forward. Further to Terry's thought-provoking and informative executive session, we are more conscious of the work we need to do to better support our teams and elevate our mental health commitments in the coming months. This includes coaching for our senior leaders, refreshing training for our current cohort of Mental Health First Aiders and expanding the programme across the Group. We are looking forward to embedding more positive change and see great potential in using Terry's services to enhance the wellbeing and care of colleagues making them feel more confident and able to raise issues they have in the workplace further supporting our One Halfords Family value.

Graham Stapleton CEO, Halfords

Health and Safety, Halfords

The Oakwood training team provided our Managers from the Distribution Centres with a two day Mental Health First Aid course. The training was engaging, informative and gave all of us involved a real insight into the many issues that seem to be part of every day life now. Without exception all members fed back at the end of the course that they now feel better equipped and able to help support colleagues, friends or family in the future. As for the trainers well what can I say other than they very quickly gaged the group dynamics and delivered two days that although at times due to the subject matter was hard with light and laughter so all I can say is a big Thank You and at every opportunity I would highly recommend Oakwood Training.

Sian White Health and Safety, Halfords

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